Refund policy

SOFTWARE

Due to the nature of our products (non-tangible digital goods), it is not possible to “return a product”. We, therefore, do not offer refunds or exchanges after purchase.

If your downloaded content is corrupted for reasons out of the control of In The Mix Studio LTD you may download it again at no additional charge. If the link is deactivated, we will reactivate the link for you.

If we are unable to solve your issue and there is no possible way for you to utilize our software(s), we may issue a refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, provided that the goods have not been downloaded. You’ll also need the receipt or proof of purchase.

If you are having any problem with our product(s), a file, installation, or have any other questions, please contact support via email at support@michaelwynneaudio.com and we will do our best to resolve the issue.