Refund policy

SOFTWARE

Due to the nature of our products (non-tangible digital goods), it is not possible to “return a product”. We, therefore, DO NOT offer refunds or exchanges after purchase. All promotional, discounted, and pre-order sales are final and therefore non-refundable/exchangeable.

If your downloaded content is corrupted for reasons out of the control of In The Mix Studio LTD you may download it again at no additional charge If the link is deactivated, we will reactivate the link for you.

If you are having any problem with our product(s), a file, installation, or have any other questions, please contact support via email at support@michaelwynneaudio.com and we will do our best to resolve the issue.

If we are unable to solve your issue and there is no possible way for you to utilize our software(s), we may issue a refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@michaelwynneaudio.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.